Katchit — Customer Privacy Policy

Introduction

At Katchit Online Solution Private Limited ("Katchit," "we," "our," or "us"), we value and respect the privacy of our customers ("users," "customers," or "you"). This Privacy Policy describes how we collect, use, share, and protect your information when you use the Katchit Customer App and related services, including food delivery, catering, and courier bookings. By registering or using our app, you consent to the practices outlined in this policy.

1. Information We Collect

Personal & Contact Information

Full name, phone number, email address, profile photo, and delivery address.

Order & Transaction Data

Order details, payment method, billing information, applied discounts, and transaction history.

Location Data

Real-time location (with permission) for address detection, order delivery, and tracking.

Device & Technical Data

Device identifiers, IP address, app usage logs, crash reports, cookies, and analytics data.

Feedback & Communication

Reviews, ratings, complaints, chat messages, and communication with customer support or delivery partners.

2. How We Use Customer Information

To create and manage your customer account.
To process and deliver food, catering, and courier orders.
To enable secure payments and provide invoices.
To provide order tracking and real-time updates.
To send service notifications, offers, and promotions.
To improve app functionality, personalization, and user experience.
To ensure safety, detect fraud, and comply with laws.

4. Data Retention

We retain your data as long as you have an active customer account or as required by law. If you delete your account, we will delete or anonymize your data except where retention is legally necessary (for example, tax or dispute resolution).

5. Data Security

We use encryption, secure servers, and access controls to safeguard your information. However, no system is 100% secure. You are responsible for maintaining the confidentiality of your login credentials.

6. Your Rights

Subject to applicable laws, you may:

Access, update, or correct your personal information.
Request deletion of your data (except where legally required).
Opt out of marketing notifications.
Request details of how your data is used.

To exercise your rights, contact us at info@katchit.in.

7. Location Data & Tracking

Location access is required to auto-detect addresses and provide accurate deliveries. Real-time location is shared with delivery partners only during active orders. Tracking stops when the order is completed or the app is closed.

8. Cookies & Analytics

We may use cookies, local storage, and third-party analytics to improve app performance and personalization, monitor demand patterns, optimize services, and detect suspicious activity or fraud. You may manage cookie settings through your device or browser, but some features may not function properly if disabled.

9. Changes to this Policy

We may update this Privacy Policy from time to time. Any significant changes will be communicated via the app, email, or SMS. Continued use of the Katchit App after changes means you accept the revised policy.

10. Contact Us

Katchit Online Solution Private Limited

📧 info@katchit.in

📞 +91 9990323317

🏢 10203/4 Floor, Padam Singh Road, Karol Bagh, New Delhi 110005, India

Legal Notice: This Privacy Policy is provided as a standard document. For full compliance with the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023 (India), and applicable international regulations (e.g., GDPR, if relevant), please consult a qualified legal advisor.