Privacy Policy – Katchit Driver

Introduction

The Katchit Driver mobile application is published on Google Play under the developer name Mr Lorick - Katchit. The Google Play developer account is a Personal Account registered to Yogesh Kumar.

The application is operated and managed by Katchit Online Solution Private Limited ("Katchit," "we," "our," or "us").

We respect the privacy of our delivery partners ("drivers," "delivery partners," or "you"). This Privacy Policy explains how we collect, use, share, store, and safeguard driver information when you use the Katchit Driver application or related services.

Katchit Driver is a delivery partner application that enables registered delivery partners to receive, manage, and complete delivery orders through the Katchit platform.

By registering for or using Katchit Driver, you acknowledge that you have read this Privacy Policy.

Developer and Application Information

1. Information We Collect

We collect information necessary to register delivery partners, facilitate deliveries, process payments, maintain platform security, and improve our services.

Personal and Contact Information

Full name, date of birth, gender, phone number, email address, profile photo, and emergency contact details.

Identity and Compliance Data

Government-issued identification documents, including Aadhaar, PAN, driving licence, background verification details, and KYC records.

Banking and Payment Information

Bank account details, UPI ID, PAN information, and transaction details required for driver payouts, settlements, and applicable tax compliance.

Vehicle and Driving Information

Vehicle type, vehicle registration number, registration certificate (RC), insurance details, driving licence, and fitness certificates.

Location and GPS Data

Real-time GPS location, pickup and drop-off points, route information, and location history necessary to assign deliveries, provide navigation, calculate distance-based payouts, and support delivery operations.

Operational Data

Order acceptance and rejection history, delivery completion records, ratings, reviews, attendance, online/offline status, and performance metrics.

Device and Technical Data

Device identifiers, IP address, operating system information, app usage statistics, crash logs, diagnostic information, and relevant communication records with customers, support teams, and vendors.

2. How We Use Driver Information

We use collected information for the following purposes:

1. To verify and onboard delivery partners on the Katchit platform.
2. To facilitate deliveries and assign orders.
3. To track order progress and delivery completion.
4. To process payments and settlements for completed deliveries.
5. To communicate order updates, performance information, and important service notifications.
6. To monitor service quality and improve the driver and customer experience.
7. To ensure delivery partner and customer safety.
8. To comply with applicable laws and regulations.
9. To analyze performance for incentives, rewards, and dispute resolution.
10. To prevent fraud, misuse, and violations of platform policies.

3. Sharing of Information

We may share relevant driver information with the following parties when necessary to provide our services.

With Customers

Limited information, such as driver name, profile photo, delivery status, and masked contact details, to facilitate order delivery.

With Vendors (Restaurants and Stores)

Driver name, phone number, and relevant vehicle information for order pickup and handover coordination.

With Payment Partners

Bank account details and transaction information required to process payments and settlements.

With Service Providers

Information may be shared with background verification agencies, cloud hosting providers, logistics service providers, technology vendors, and other service providers supporting our operations.

For Legal Compliance

Information may be disclosed to government authorities, law enforcement agencies, or regulatory bodies when required by applicable law or a valid legal request.

Business Transfers

Information may be transferred in connection with a merger, acquisition, restructuring, or transfer of business, subject to applicable legal requirements.

We do not sell or rent driver personal information for marketing purposes.

4. Data Retention and Deletion

We retain personal information only for as long as necessary to provide our services, fulfil the purposes described in this Privacy Policy, resolve disputes, maintain business records, and comply with applicable legal and regulatory obligations.

If you deactivate your account or request account deletion:

1. You may request deletion of your account and associated personal information.
2. We will delete or anonymize information that is no longer necessary for legitimate business or legal purposes.
3. Certain information may be retained where required by law, tax regulations, accounting obligations, fraud prevention, or dispute resolution.
4. Retained information will be protected and used only for the purposes for which it is lawfully retained.

To request account and data deletion, contact:

Email: info@katchit.in

Subject: Katchit Driver Account and Data Deletion Request

You may also use the account deletion facility within the application, where available.

5. Data Security

We implement appropriate technical and organizational security measures to protect personal information against unauthorized access, alteration, disclosure, or destruction.

These measures may include:

• Secure server infrastructure.
• Access controls and authentication.
• Encryption during data transmission where supported.
• Restricted access to personal information.
• Security monitoring and protective measures.

However, no electronic storage or transmission system can be guaranteed to be completely secure.

You are responsible for keeping your account credentials confidential.

6. Your Privacy Rights

Subject to applicable laws, delivery partners may:

• Request access to their personal information.
• Request correction or updating of inaccurate information.
• Request deletion of personal information, subject to legal retention requirements.
• Request information about how their personal data is collected and used.
• Withdraw consent where processing is based on consent, subject to applicable legal requirements.

To exercise these rights, contact us using the details provided in the Contact Us section.

7. Location Data and Background Tracking

The Katchit Driver application uses device location services to facilitate delivery operations, assign nearby orders, provide navigation, calculate distance-based payouts, and support customer and delivery partner safety.

Location information may be collected in the following circumstances:

1. Foreground Location: Location may be collected while you are actively using the application and have granted the necessary location permissions.
2. Background Location: During active delivery operations, location may continue to be collected when the application is running in the background or the device screen is locked, provided the required permissions have been granted.
3. Online Status: Location services are used to facilitate order assignments and delivery operations while you are Online.
4. Offline Status: Location tracking for delivery operations is stopped when you go Offline or log out, subject to necessary technical processing of previously collected information.

Location data is used for delivery-related purposes and is not intended to be used for unrelated tracking activities.

Certain location-dependent features may not function properly if the required device permissions are denied.

8. Cookies and Technical Data

The Katchit platform may use local storage, device storage, analytics tools, and similar technologies to:

• Improve application performance and driver experience.
• Detect fraud and unusual activity.
• Diagnose application errors and crashes.
• Monitor service demand and optimize order assignments.
• Maintain application functionality.

You may control certain preferences through your device settings, although some application features may not function properly without the necessary technical information.

9. Third-Party Services

The Katchit Driver application may use third-party services for maps, navigation, payment processing, cloud hosting, analytics, push notifications, and other operational requirements.

These third-party service providers may process relevant information to provide their services to Katchit, subject to applicable contractual and legal obligations.

10. Children's Privacy

Katchit Driver is intended for individuals who meet the minimum legal age and eligibility requirements to work as delivery partners.

The application is not intended for children, and we do not knowingly collect personal information from children through the delivery partner registration process.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or applicable legal requirements.

Updated versions will be published on our official website. Significant changes may also be communicated through the application, email, or SMS.

12. Contact Us

For questions, concerns, account deletion requests, or privacy-related complaints, please contact:

Legal Notice

This Privacy Policy describes our personal information handling practices in connection with Katchit Driver. It should be reviewed periodically to ensure compliance with applicable privacy and data protection laws, including applicable Indian data protection legislation and other laws where relevant.

Driver earnings, commissions, incentives, cancellation penalties, and related contractual terms are governed separately under the Driver Terms and Conditions and do not form part of this Privacy Policy.