Introduction

At Katchit Online Solution Private Limited (“Katchit,” “we,” “our,” or “us”), we value the trust you place in us. This Partner Privacy Policy explains how we collect, use, store, share, and protect information related to our vendors, service providers, and business partners (collectively, “vendors” or “you”) when you engage with us through our platform, mobile application, or any associated services.

1. Information We Collect

• Business Information: Business name, address, type of services/products, business license, GST number, FSSAI license (if applicable), and related documents.
• Contact Information: Name, phone number, email address, and authorized representatives’ details.
• Banking & Payment Information: Bank account details, UPI ID, PAN card details for payouts and compliance.
• Operational Data: Menu/items or service catalog, pricing, delivery preferences, service timings, and performance metrics.
• Device & Technical Information: Device identifiers, IP addresses, app usage data, and communication records.
• Compliance Data: KYC details, identity proofs, agreements, and legal compliance records.

2. How We Use Vendor Information

• To verify and onboard you as a vendor on the Katchit platform.
• To process payments, settlements, and generate invoices.
• To manage vendor profiles, listings, and service availability.
• To communicate about orders, performance, offers, and updates.
• To provide support, resolve disputes, and ensure service quality.
• To comply with legal, regulatory, and tax requirements.
• To improve our platform, develop new services, and enhance user experience.

3. Sharing of Information

• With Customers: Limited information (business name, menu/services, pricing, and contact details) will be displayed to customers.
• With Payment Partners: To process payouts and settlements securely.
• With Service Providers: Third-party logistics, technology, or compliance partners who assist us, under appropriate confidentiality and data processing terms.
• For Legal Reasons: To comply with applicable laws, regulations, or legal proceedings, or to respond to valid requests from authorities.
• Business Transfers: In case of mergers, acquisitions, or restructuring of Katchit, where vendor data may be transferred as part of the transaction.

We do not sell or rent vendor personal or business data to third parties for marketing purposes.

4. Data Retention

We retain vendor information for as long as your account is active or as required by law (e.g., for tax and accounting purposes). Once you terminate your vendor account, we will delete or anonymize your data, except where retention is legally necessary.

5. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no online system is 100% secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

6. Your Rights

Subject to applicable law, vendors may:

• Access, update, or correct their business and personal information.
• Request deletion of their data (subject to legal and contractual obligations).
• Opt out of non-essential communications.
• Request clarification on how their data is used.

To exercise your rights, please contact us using the details in Contact Us.

7. Cookies & Tracking

Our platform may use cookies, tracking pixels, and similar technologies to improve vendor experience, monitor performance, and analyze business insights. Vendors can manage cookie preferences through their browser settings. Blocking certain cookies may impact some features.

8. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be notified via email, vendor dashboard, or app notification. Continued use of our services after such updates constitutes acceptance of the revised policy.

9. Contact Us